Non-urgent advice: Urgent Medical Problems
Please go to our contact page for the phone number of your surgery. Alternatively, you can call 111 or 999 if it’s an emergency
Make The Most Of Your Appointment
It’s OK To Ask
- What are the benefits of my treatment? Your healthcare professional can explain why they think a certain treatment would be the best option for you.
- What are the risks of my treatment? Your healthcare professional can explain the risks or possible side effects of your treatment or concerns you may have.
- What are the alternative treatments? Your healthcare professional can outline any alternative treatments that may be available to you.
- What if I decide against treatment? Your healthcare professional can explain what may happen if you choose not to go ahead with your planned treatment
Home Visits
These should only be requested for patients who can not leave the house under any circumstances. If patients are able to travel in a car then an appointment at the surgery should be made. Our reception can provide details of local community car schemes to assist with transport. If a home visit is required, please contact the surgery as soon as possible in the morning the visit is required. Please be aware the majority of visits occur at lunch times.
You can contact your branch surgery on the telephone.
More information regarding Local Community Car Schemes
Chaperones
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed and everyone’s safety is of utmost importance.
All patients are entitled to have a chaperone if they so wish for any consultation or examination where they feel one is required. Should this be required please ask at reception or mention it to your GP or other health care professional at the time of your appointment. Your health care professional may require a chaperone to be present for certain consultations or examinations in accordance with best practice.
Cancel Your Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively you can cancel your appointment online using SystmOnline or The NHS App if you are signed up to the service.
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources