About Our Surgery

Practice Policies & Patient Information

Welcome to Fenland Group Practice

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

We are a Training Practice

We are a Training Practice involved in medical education. We are involved in the supervision and support of trainees at different stages in their training.

The Surgery is an approved training practice for the training of General Practice Registrars (GPRs). Being an approved training practice means that:

  • patients can directly contribute to the training of future GPs
  • patients who consult with the GPR may have longer consultations
  • it keeps all doctors and nurses keep in touch with new medical developments and skills
  • It improves all doctors and nurse’s consultation and training skills
  • It ensures that clinical standards and standards of medical record keeping are maintained
  • It helps with recruitment of high quality doctors to the practice for job vacancies

GPRs are doctors in training who are qualified doctors and have already worked in hospitals as junior doctors for at least 3 years and have now decided that they would like to specialise in General Practice. In order to qualify as a GP all doctors have to complete Postgraduate Specialist Training which includes at least 18 months training in General Practice.

An essential component of training in all medical practice is the use of video and consultations with the both the GPR and the trainer present. We hope that all our patients will be willing to take part in these educational consultations to help us all in improving and maintaining our medical and consultation skills. All video recordings are strictly confidential and are used for teaching only. We will not video your consultation without your consent. Please inform Reception if you would prefer not to participate.

Patient Social Media Guidance

At Fenland Group Practice, we have a Facebook page which provides a range of useful information for our patient population.

This practice has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us to achieve this by adhering to the code of conduct outlined in this guidance.

Patients are expected to always adhere to the following code of conduct:

    • The organisation requires all users of portable devices to use them in a courteous and considerate manner, respecting their fellow patients. Portable devices are not to be used during consultations, except when agreed with your clinician.
    • Patients are not permitted to disclose any patient-identifiable information about other patients unless they have the express consent of that patient.
    • Whilst not encouraged, patients may record their consultation but this should be agreed with your clinician. This recording will solely be for your own purpose.
    • Patients must not post any material that is inaccurate, fraudulent, harassing, embarrassing, obscene, defamatory or unlawful. Any such posts on any of the practice’s social media pages will be deleted and the post reported.
    • Patients are not permitted to take photographs in any area where other patients are present, nor is it permitted to take photographs of staff.
    • Patients must not post comments on social media that identify any staff.
    • Patients can leave an official review about the practice on Friends and Family Test of Practice Website, as this will enable the practice manager to respond appropriately. Reviews left on unofficial sites will not be responded to.
    • Defamatory comments about our team are not to be shared on any social media platform. Legal advice may be sought and the appropriate action taken against any patient who posts defamatory comments.

    Patient complaints on social media

    We have a separate Complaints procedure which patients are to use should they wish to make a complaint. We will only respond to complaints made to the organisation in accordance with practice policy. If a complaint is made on a social media platform, it will not be acknowledged and you will be requested to delete it.